WhatsApp has undeniably become the preferred mode of communication for
millions of people in Kenya and businesses are identifying tremendous value in
making it a preferred mode of communication with customers.
Whatsapp Message Types
Message Templates
Predefined text template registered with WhatsApp.
One and only allowed message to initiate a conversation with the end-user and WhatsApp Message Price Apply.
E.g
Dear Mr.{{Name}}, Thank you for your purchase value {{Price}}. We hope you enjoyed your visit at our store. Feel free to leave your feedback with us.
Free- Form Messages
Free style chat with end-user
Only able to initiate after end user response.
Time windoww allowed for 24 hours from last-end-user response.
Unlimited.
Supported Formats:
Document: .pdf ,.doc, .ppt, .xls
Image: .jpg, .JPEG, .PNG
Audio; .AAC,.MP4, .AMR, .MP3, .OPUS
Reimagine personalization customer engagement in Banking Insurance Hospitality sector
Sample use cases in the Banking industry
a. Customer Onboarding
b. Balance Enquiry
c. Statement Request
